Terms of Service

Welcome to SUGA GAME STORE ("we", "us", "our"). By accessing or making a purchase from www.sugagamestore.com, you agree to the following Terms of Service. These Terms apply to all visitors, customers, and users of our website.

1. Company Information

2. Nature of Products

We sell digital goods only, which may include:

• Game activation codes
• Digital accounts
• Software licences
• Game top-ups
• Digital content

No physical items are shipped.

3. Eligibility

To use this website, you confirm that:

• You are at least 18 years old, or using the site with permission of a legal guardian.
• All information you provide is accurate and lawful.

4. Digital Product Delivery

Delivery is usually done instantly or within 1–30 minutes, but may take up to 24 hours during:

• High order volume
• Verification delays
• Technical issues

Products will be delivered via:

• Website order system
• Email
• WhatsApp
• Other communication channels as needed

5. Buyer Responsibility

Before purchasing, the buyer must:

• Read the full product description.
• Ensure device, platform, region, and system requirements are compatible.
• Provide correct account information when activation is required.
• Follow instructions provided after purchase.

SUGA GAME STORE is not responsible if the buyer:

• Misreads the product details,
• Buys the wrong item,
• Uses incompatible systems,
• Fails to follow guidance provided.

6. Account Use and Security

If your purchase includes login-based digital content:

• You must not share login information with others.
• You are responsible for maintaining account security.

We are not responsible for losses caused by:

• Device malware or virus,
• Unauthorised third-party access,
• Player misuse or negligence.

7. Pricing & Changes

We reserve the right to:

• Modify prices at any time,
• Change digital product availability,
• Update product features without prior notice.

All prices displayed on the website are final unless promotional discounts are applied.

8. Prohibited Use

Users must not:

• Copy, resell, distribute, or commercialise purchased digital products without permission.
• Use the website for fraudulent or illegal purposes.
• Abuse or threaten our customer support team.
• File chargebacks or disputes without attempting proper resolution.

9. Intellectual Property

All content on www.sugagamestore.com, including:

• Text
• Logos
• Graphics
• Product descriptions
• Website design

is the property of SUGA GAME STORE and may not be copied or redistributed without permission.

10. Limitation of Liability

SUGA GAME STORE shall not be held liable for:

• Loss of in-game progress,
• Bans or suspensions caused by user behaviour,
• Issues caused by platform updates (e.g., Steam, EA, PSN, Xbox),
• Hardware or software incompatibility on the buyer's system.

Our total liability shall not exceed the full purchase price paid by the customer.

11. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes may be settled through:

• Internal resolution via customer support
• Shopee dispute system (if purchased through Shopee)
• Malaysia legal channels if necessary

12. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

Continued use of our site constitutes agreement to the updated terms.