Privacy & Cookie Policy

At SUGA GAME STORE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Cookie Policy explains how we collect, use, and protect your data when you visit our website or make purchases.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Account credentials and preferences
• Communication history with our support team

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and search terms
• Purchase history and preferences

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and delivery notifications
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Send promotional communications (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors (ToyyibPay, PayPal) to complete transactions
• Service providers who assist with website operations
• Legal authorities when required by law
• Business partners for order fulfillment (game publishers, platform providers)

4. Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device that help us provide a better user experience.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Account information is typically retained for 7 years after account closure, while transaction records are kept for tax and legal compliance purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us: