Refund & Return Policy

Because digital products cannot be returned once delivered, all sales are final except in specific verifiable cases outlined below.

1. Eligible Refund Conditions

Refunds or replacements may be granted if:

• The digital product delivered is invalid or non-working, and
• The buyer provides proof within 48 hours, such as:
  • Screenshot evidence, or
  • Video screen recording of activation failure

If verified, we may:

• Fix the issue,
• Replace the digital product,
• Provide a refund (at our discretion).

2. Cases Not Eligible for Refund

No refunds will be granted if:

• The buyer bought the wrong product,
• The device/PC does not meet requirements,
• The buyer refuses to follow provided instructions,
• The platform or game later blocks usage due to updates or policy changes,
• The buyer changes their mind after delivery,
• Slow internet, computer problems, or software conflicts occur on the buyer's side,
• The buyer causes account violations or security breaches.

Once a digital item is delivered and activated successfully, the sale is considered complete and non-refundable.

3. Delivery Confirmation

A product is considered delivered when:

• A digital code/account/license key are sent,
• Login credentials are provided,
• A message confirming activation is issued.

4. Disputes & Chargebacks

Customers agree to contact SUGA GAME STORE first before:

• Filing chargebacks,
• Opening disputes.

We will work to resolve issues professionally. Fraudulent chargebacks may result in:

• Service denial,
• Blacklisting from future purchases,
• Legal follow-up.

5. Contact for Refund Issues

For activation issues or refund requests:

Response time is typically within 24 hours.